Privacy Policy (UK)

Last updated: [insert date]

1. Introduction

Hangar Boxes (“we”, “our”, or “the Company”) operates the website hangarboxes.co.uk (the “Site”).

We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently in accordance with applicable data protection laws in the United Kingdom.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, regardless of the device used.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Contact forms: name, email address, phone number, message

  • Quote requests: contact details, company information, project details

  • Newsletter subscriptions: email address

  • Billing details (if applicable): name, address, email, phone number

2.2 Information Collected Automatically

Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4) to analyse how users interact with our website.

GA4 may automatically collect:

  • Browser type and version

  • Operating system and device type

  • Pages visited and time spent on the site

  • Navigation paths and referral sources

  • IP address (anonymised where possible)

  • Unique session and user identifiers

  • Interaction events (clicks, scrolls, form interactions)

GA4 data may be transferred to and processed on Google servers located outside the UK, including in the United States. Such transfers are protected using UK-approved Standard Contractual Clauses (SCCs) or other lawful safeguards.

Cookies and Similar Technologies

We use cookies and similar tracking technologies for:

  • Remembering user preferences

  • Website performance and analytics

  • Marketing and advertising purposes

Types of cookies used:

  • Strictly necessary cookies: site functionality and security

  • Analytical cookies: usage analysis via GA4

  • Marketing cookies: Meta Pixel (Facebook & Instagram advertising)

Meta Pixel (Facebook Pixel)

Our website uses Meta Pixel to:

  • Track conversions and specific actions

  • Enable remarketing on Meta platforms (Facebook and Instagram)

  • Build custom audiences based on user behaviour

  • Measure and optimise advertising campaign performance

Meta Pixel may collect device identifiers, browsing data, site interactions, and conversion data. Where possible, data is anonymised or aggregated.

2.3 Information from Third Parties

We may receive data from:

  • Advertising partners or marketing platforms

  • Publicly available social media information if you interact with us through those platforms

3. Legal Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Consent: marketing communications and non-essential cookies

  • Contract: responding to enquiries, processing quotes or services

  • Legal obligation: compliance with tax and regulatory requirements

  • Legitimate interests: improving website functionality, security, fraud prevention, and analytics

4. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Respond to enquiries and quote requests

  • Process transactions

  • Send marketing communications (with consent)

  • Analyse website usage and performance

  • Create and manage Meta Ads remarketing campaigns

  • Improve security and prevent fraud

  • Comply with legal obligations

5. Data Sharing

5.1 Service Providers

We may share your data with trusted third parties, including:

  • Google (GA4 analytics)

  • Meta Platforms Inc. (Facebook & Instagram advertising)

  • Hosting and IT service providers

  • Email marketing platforms (newsletter subscribers only)

  • Legal or regulatory authorities when required by law

5.2 No Sale of Personal Data

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred outside the UK, including to the United States.

Such transfers are safeguarded by:

  • UK Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Explicit user consent (where required)

7. Data Security

We apply appropriate technical and organisational security measures, including:

  • SSL/TLS encryption

  • Access controls

  • Regular backups

  • Security monitoring

Despite our efforts, no method of online transmission is completely secure.

8. Data Retention

  • Contact and enquiry data: up to 2 years

  • GA4 analytics data: anonymised and retained up to 14 months

  • Meta Pixel data: according to advertising configuration

  • Newsletter data: until you unsubscribe

  • Transaction data: retained as required by UK tax law (typically 6–7 years)

9. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Object to direct marketing

  • Not be subject to automated decision-making

10. Opting Out of Tracking Technologies

Google Analytics

You can opt out using the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

Meta Ads & Remarketing

You can manage ad preferences via:

Cookies

You can manage or disable cookies through your browser or our cookie consent banner.

11. Cookie Overview

Type Name Provider Duration Purpose
Analytical _ga, _gid Google Up to 2 years Website analytics
Necessary Session ID Hangar Boxes Session Core site functionality
Marketing _fbp Meta 3 months Advertising & remarketing

12. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Children’s Data

Our services are intended for users aged 18 and over. We do not knowingly collect data from children.

14. Contact Details

Hangar Boxes
Email: [insert contact email]
Address: [insert UK address]
Phone: [insert phone number]

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

16. Compliance Statement

This Privacy Policy complies with:

  • UK GDPR

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

  • Google and Meta advertising policies